The term ‘Asset Management’ within Balmain Group refers to the establishment, implementation and execution of strategies both to protect a retail property asset and to enhance its value. It is about building both the quantity and quality of income.

Each of our asset managers represents investor interests by overseeing all property activity such as leasing, property management and marketing, project and development, sustainability, market research, valuation, lender relations and reporting and corporate activities. Our approach to ESG flexibly meets the needs of our clients and are treated seriously.

Balmain’s asset managers each come from a multi-disciplined background that ensures added depth of knowledge in determining strategy.

• ALWAYS TAKE THE OWNER’S PERSPECTIVE
• ESTABLISHMENT AND EXECUTION OF STRATEGIES
• BUILDING QUANTITY AND QUALITY OF INCOME
• OVERSEE ALL ASPECTS OF REAL ESTATE MANAGEMENT
• OCCUPIER FOCUSED
• MULTI DISCIPLINED
• TIMELY, ACCURATE AND INFORMATIVE REPORTING
• 22 YEARS OF CREATING VALUE

Core aspects of our service

Balmain Group is an experienced multi-disciplined service provider focused on European retail and leisure assets. The Company has a number of third party and co-investment mandates with high-profile investors.

Balmain Group provides occupier-focused strategic asset management carried out by its strong in-house leasing, property management, technical and investment teams. This co-ordinated approach makes for a unique model to deliver a successful end-to-end retail property strategy. Balmain Group constant awareness of both retailer and financial markets, is supported by timely, accurate and informative reporting. The Firm is a complete partner in commercial real estate investment and asset management.

The Balmain Group directors and senior executives have over 250 years combined retail property experience and €18 billion of transacted assets across their joint careers. This knowledge and expertise contribute to the quality of our dealings with partners, from strategy to reporting. The range and depth of company’s clients, partners and pan-European banking relationships attests to this.

With almost €800 million worth of managed properties containing over 1,100 leases, Balmain Group has the experience, reach and capability to cover all aspects of retail property investment and asset management.

Balmain’s Group property management brings together elements of investment goals by translating strategy and planning into delivery. Balmain Group performs this across all asset classes including retail, leisure lifestyle, entertainment, culture, workspace and logistics.

Balmain Group property management always takes the investor’s perspective.

We implement close cooperation with the investor’s goals and strategies. We keep up with the changing market conditions, also apply these to the needs of a property, its owners, the tenants and the customers. The property management team benefits greatly from the broader perspective attained by constant communication within all the Balmain Group.

• FOCUS ON MANAGING ALL COSTS ESPECIALLY NON-RECOVERABLE
• STRONG CLIENT KPI’S & REPORTING
• CAREFULLY EXECUTED HANDOVER & DATA MIGRATION
• OCCUPIER RELATIONSHIP MANAGEMENT
• FOCUS ON INCOME COLLECTION
• SUPERIOR TECHNICAL AND FACILITIES MANAGEMENT
• ADDITIONAL INCOME GENERATION
• TEAM DEVELOPMENT AND TRAINING
• INSTITUTIONAL REPORTING
• EXCEPTIONAL VALUE FOR MONEY

Technical and Facility Management

Our high quality of service is determined by advance planning, compliance with the regulations, managing the service charge budget and optimization of all expenditures.

A balance that Balmain Group strikes perfectly is meeting the requirements of the current technical market trends providing high standards of service with the pressure of cutting the costs. Our teams are focussed on technologies of green management, energy saving, waste management, recycling.

We have experience in supervising BREEAM in USE certification process with excellent results in asset and building management.

Our skills in development and planning are also a huge advantage when it comes to extending existing buildings - from understanding complex development issues to effective local authority relations.

• HIGHLY EXPERIENCED IN FM MANAGEMENT
• FACILITY MANAGEMENT PLAN
• 5 YEAR PLANNED MAINTENANCE PROGRAMME
• SPECIALIST TECHNICAL FM MANAGERS ON SITE
• PROFESSIONAL BUDGETING
• COST CONTROL AND EFFICIENCY
• BREEAM & LEED

Commercialisation

Achieving extra income from a property investment, other than from standard tenancy, is becoming increasingly important for investors, but there is a balance to be struck. Clogging up mall areas and compromising other shopper utility can easily compromise long-term value for a relatively short-term gain.

Balmain Group has a different approach, in which we actively seek to achieve the right balance to both maximise revenue and achieve longer leases. We are being able to maximise revenue from short-term leased units by placing fewer traders in optimal places at a higher rent. Our results can confirm this.

We believe that getting income from additional, occasional lease will increase the value of the property in the future. There are more than 45 million customers a year in Poland visiting Balmain’s asset managed properties, which means that we are able to deliver innovative short to long-term income solutions.

• ESTABLISH CLEAR DESIGN GUIDELINES TO ENSURE HIGH STANDARD OF PRESENTATION AND SIGHT
• REVIEW SHORT TERM LEASING (“STL”) POLICY INCLUDING DIVISION OF THE CENTRE INTO STL ZONES TO ENSURE INCOME MAXIMIZATION
• TARGET REMOVAL OF SHORT-TERM LEASING STANDS WHICH GENERATE LOWER INCOME
• RE – ORGANISE REMAINING KIOSKS AND MAXIMIZE THE VALUE GAINED FOR EACH ONE
• IDENTIFY NEW INCOME OPPORTUNITIES TO REPLACE LOST KIOSK INCOME
• KEEP INCOME UP ON A DAY TO DAY BASIS WHILST DEVELOPING NEW RETAILERS’ BUSINESS AND SAVING UNNECESSARY VACANCY AT THE SAME TIME

Lease administration and collection

Our Lease Administration and Debt Collection Department experience and engagement, results in the high quality of services. Well experienced team provides our Clients with an accurate data and qualified advice and recommendations.

Our detailed and comprehensive procedures, well-tested and improved in practice, ensure the fulfilment of the lease obligations by both parties of the agreement, starting from the delivery of required lease collaterals and other requirements through the verification of the accurate calculation of charges and indexation.

We value relations with our partners. Our positive attitude and openness, gives us the possibility to adjust our activities, like collection proceedings, to the requirements of the Clients and to the character of the project. Such policy allows to achieve positive results and increase the value of the property.

We work closely with other departments when we report or provide recommendations to our Client. They are based on a wide range of data and considered from different points of view. Acting, we always look from our Client’s perspective and seek its approval.

• CONTROL, MANAGEMENT AND RECORDING OF ALL LEASES
• PREPARATION AND VERIFICATION OF THE DATA FOR INVOICING RELATED TO THE RENTS, SERVICE CHARGES, MARKETING AND OTHER FEES 
• VERIFICATION AND CALCULATION OF THE CPI
• KEY LEASE PROVISIONS ANALYSES, RECOVERY CLAUSES, REVIEW CAPS, NON-STANDARD EXCLUSIONS
• COLLATERALS MANAGEMENT
• EFFICIENT DEBT COLLECTION, IDENTYFYING HIGH RISK DEBT TO MINIMISE THE LIKELIHOOD OF DEBT
• TAKING CARE OF CORRESPONDENCE
• PREPARATION OF ANNEXES, SETTLEMENTS AND RELATED DOCUMENTS
• TIMELY REPORTING (MONTHLY/QUARTERLY TENANCY SCHEDULE, COLLATERALS REPORT, DEBTORS REPORTS)

Accounting and Reporting

We offer integrated reporting based on profound knowledge and understanding of the business and client’s expectations with accurate data delivered rigorously to agreed deadlines is tailored to each client’s needs.

Our systems and procedures allow to report on a wide variety of information produced by a property giving at the same time full flexibility in relation to the scope of information reported, way of presenting and reporting deadlines.

The reporting starts immediately after information is available and builds up to the final shape and structure when all data is in place. The process is defined in detail and scheduled carefully in the calendar within the reporting periods.

All our teams are fully and actively engaged in timely delivery of verified information in order for the accurate reporting.

• DETAILED PROPERTY MANAGEMENT AND CORPORATE ACCOUNTING
• INTERNATIONAL QUALITY REPORTING
• DETAILED LOCAL COMPETENCE & COMPLIENCE
• ROBUST BUT FLEXIBLE SYSTEMS
• TIMELY AND ACCURATE
• FULLY ENGAGED QUALIFIED TEAM
• SEAMLESS INTERGRATION FROM PROPERTY TO CORPORATE ENTITY

Our leasing team is the most highly regarded in the region. Our deep, wide and direct occupier relationships are a significant factor in the success of the real estate that we share with our occupiers.

At Balmain Group, leasing is not just about maintaining occupancy or filling vacant space, but delivering a coherent and sustainable story for the property. Our leasing team think and advise, creating strategy rather than just plug vacancy.

Creating vibrant tenant mix, blending expiry profiles, all whilst maximising opportunity and minimising risk are core tenets of what the Balmain Group leasing team do.

• OVER 100 YEARS COMBINED RETAIL MARKET EXPERIENCE
• LONGSTANDING RELATIONSHIPS WITH RETAILERS
• 14 SHOPPING CENTRE LEASING INSTRUCTIONS
• OVER 1 000 TENANTS
• STRONG MARKET KNOWLEDGE
• AV. 175 LEASING DEALS EVERY YEAR FOR THE LAST 5 YEARS
• A REPUTATION FOR STRATEGY AND DELIVERY
• OVER 600 000 SQ.M. LEASED IN POLAND
• UNDERSTANDING OF CORRECT MARKET POSITIONING
• TOTAL FOOTFALL OF 45M IN CENTRES LEASED
• REPOSITIONING, REMODELING
• TOTAL AVERAGE OCCUPANCY OF 97%

Marketing at Balmain Group is a holistic process of activities for the centres, offices and occupiers that we manage.

Our team’s experience extends beyond commercial property and results in a superior know-how and creative approach to marketing solutions. The Balmain Group marketing philosophy utilises the competencies across all teams in the company to maximise the message and application of each activity.

Our marketing services cover the full range of strategic areas and creative solutions to offer our clients the best service to reach their business goals. A key element of most of our activities focus around giving something to our communities especially those less fortunate. ESG is at the heart of everything we do.

• STRATEGY – CREATION, IMPLEMENTATION AND EVALUATION
• BUDGET PLANNING
• BUDGET PERFORMANCE COORDINATION
• PROJECT EXECUTION
• ANALYSIS OF ACTIVITY
• VERIFICATION AND CONTROL
• ADVERTISING
• ORGANIZING ACTIONS AND EVENTS
• DESIGN (COHERENT COMMUNICATION)
• PR ACTIVITIES
• RELEVANT SUPPORT FOR LOCAL, ON-SITE TEAMS
• GENERAL MARKETING ADVICE
• RESEARCH

Our key focus is the mitigation and management of risk to bring increased project certainty in terms of quality, cost, and delivery date whilst delivering environmentally sustainable projects.

Company’s project teams are highly experienced across many technical disciplines and real estate classes.

Our pragmatic approach and deep local knowledge, coupled with our wide international experience delivers best-in-class results.

• PROJECT MANAGEMENT
• TENANCY COORDINATION AND FIT OUT
• BANK MONITORING
• TECHNICAL DUE DILIGENCE
• DEVELOPMENT SERVICES
• DESIGN AND ENGINEERING
• STRATEGIC ADVICE AND PLANS FOR
• LONG TERM TECHNICAL MANAGEMENT
• IDEAS FOR DEVELOPMENT AND MODERNIZATION

Project & technical services

Balmain Group provides the project management of a tenant’s fit-out, be it retail, office or industrial.

Tenancy coordination involves ensuring that the completion of the fit-out meets or exceeds the agreed vision of the owner and key stakeholders.

Through our tenancy coordination service, we ensure that tenants manage their works with a strict adherence to planning, timing and quality. Our team is highly experienced providing a fully integrated and hands-on approach that respects the needs of the client at every level

Balmain Group ensures that our tenants are in and paying rent as soon as possible and encourage facades and interiors to be.

• PROJECT MANAGEMENT AND DEVELOPMENT, DESIGN AND IMPLEMENTATION SERVICES
• TENANT COORDINATION AND ADAPTATION WORKS

Tenancy Fitout and Coordination

On handover to the retailer our on-site team make sure each unit is prepared and complies with the specifications in the lease. Tenant fit out plans are approved, we supervise tenant’s works and manage delivery of tenant’s contractor insurance and on completion, delivery of as-built documentation and ensure compliance with all safety regulations of the building. 

Balmain Group also assist in building permit procedures, occupancy permits, tenant relocations, change of use procedures and signage management. When we are active within any unit we ensure that all installations are as environmentally efficient as possible, including those that the occupier is responsible for.

IN THE LAST 3 YEARS:

• 256 STANDARD TENANCY COORDINATION DEALS
• 13 FIT-OUT DEALS (TURNKEY/SHELL&CORE)
• 10 REQUIRED BUILDING PERMITS
• 10 ENTERTAINMENT TENANTS
• 2 HYPERMARKET DOWNSIZE INCLUDING REMODELLING
• 2 CINEMAS
• 1 MEDICAL CENTER

Company’s vast experience in commercial real estate, particularly in Retail provides ground for being a solid strategic partner for owners and funders of assets that are facing challenges. We are working on several of these projects now and have cooperative and strategic approach to maximise value on often very challenging projects.

Each such asset brings its own unique set of challenges and Balmain Group rises to these by employing both traditional approaches to real estate and innovative, ground breaking solutions to create saleable assets that are sustainable and thus maximise ultimate value for the stakeholders.

We can provide a full range of services across the asset in line with our stated capabilities which is an important factor in high pressure, direct distress scenarios where fast, joined up thinking is vital for the ultimate improvement of the asset. In addition, Balmain Group has access to capital as the strategy requires.

• COOPERATIVE APPROACH
• FULLY JOINED UP SERVICES KEY FOR FAST ACTION
• DEEP UNDERSTANDING OF FINANCIAL STRUCTURES
• STRATEGIC APPROACH TO MAXIMISING INVESTMENT/DEBT AT EVERY STEP
• ACCESS TO ADDITIONAL FUNDING FOR DELIVERY OF OBJECTIVES